Patient Help Desk
Empathetic Support for Your Patients. Efficient Relief for Your Practice.
At Soft Billing Solutions, our Patient Help Desk service is designed to provide responsive, compassionate, and knowledgeable assistance to your patients—so your staff can focus on care delivery while we handle the rest.
We act as the first point of contact for patients who have questions about appointments, billing, insurance, medical records, and more. Our trained team ensures every inquiry is handled professionally, improving patient satisfaction and lightening your administrative load.
✅ What We Handle
✔ General Inquiries
We answer questions about services, hours, locations, and provider availability.
✔ Appointment Assistance
From scheduling to reminders and cancellations, we help patients manage their appointments smoothly.
✔ Insurance & Billing Support
We assist patients in understanding their insurance coverage, payment responsibilities, and outstanding balances.
✔ Medical Records Coordination
We help patients with requests for medical records, referrals, or test results—ensuring HIPAA-compliant processes.
✔ Follow-Ups & Reminders
Automated and manual follow-ups to ensure your patients never miss a visit or important update.
Insurance Plans Accepted
At Soft Billing Solutions, we strive to make your billing process as smooth and hassle-free as possible. That’s why we work with a wide range of insurance providers to ensure your patients receive the coverage they deserve without unnecessary delays. Our team stays up to date with the latest insurance policies and claim requirements, helping you reduce denials and improve reimbursement rates. Whether you’re in-network or out-of-network, we handle all the complexities of insurance billing so you can focus on patient care.
Our Clients
Appointments
We manage your appointment scheduling with accuracy and care—ensuring every client is booked, confirmed, and followed up on time. Let us handle the calendar so you can focus on what matters most.